Work Order Software
Work Order Management Software: Is the management of work orders critical to your business? If your business involves the installation and service of
equipment then this database may be perfect for you. Do you have billable
and non-billable service calls, warranty vs. non-warranty equipment?
If you have spring and fall maintenance or shutdown/startup contracts then this
database fits your business exactly. $5,000 gives you the full database,
access to source code and 3 hours of customization work and a minimum of one
year of support.
In early 2002 we were contracted to develop a comprehensive work order software system. The overall goal of the
work order database was to provide an easy to use, complete solution to the management of
work orders related to the installation, service and maintenance of customer equipment.
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Manage client master list
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Manage prospects
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Generate service work orders when customer calls
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Create installation work orders for new equipment installation
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Automatically schedule spring/fall startup/shutdown annual maintenance work order
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Output maintenance work order letters & maintenance contracts
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Manage billable/non-billable and warranty work effortlessly
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Produce invoices and manage payments
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Output various work order management and status
reports
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Create a flexible data driven solution which will expand as the business expands
Around the work order software screen shots below we discuss the key features of the work order software system. To see a full-sized view of
any work order form click the image. A new screen will open showing the image in full size
with further discussion.
Our standard interface for databases of this size is the tabbed interface. This provides one click movement to most all
of the database functions and is the easiest layout for user training.
Below is the opening introduction screen of the work order database
entry screen:
When a customer calls with a service issue the user goes to the New Work Order form and enters the details about the service call.
During this process the user may jump to the Schedule to review the work load schedule (see below for details about this
function).
Note that previous work orders for the client are automatically displayed and the bottom of the screen and all installed
equipment is listed in the center.
The Clients tab provides a simple interface to review and enter all aspects of a customer's account. Note on the
lower right of the screen the Annual Service work order option. In this database customers may signup for contract annual service on
their equipment. This service occurs in the spring and fall of each year. Note also that start of billing may be
different than actual contract start season and year. This provides the user with flexibility for custom situations such as
price negotiation on new systems.
Nearly all business have prospective clients. The screen below allows the user to manage prospects including notes and the
ability to move a prospect to the Client table with a click of a button.
Review and management of individual maintenance work orders is handled on the Manage WOs tab. When a work order comes back from
the field the user enters the results of the work order as well as any equipment or materials used.
The work order equipment and
materials may be billable or non-billable. A work order invoice printout is available with the Print Invoice button.
One of the most powerful features of our work order software is the ability to view a calendar of scheduled work orders. The initial
high-level view is shown below. There are a total of 4 levels to the schedule view: Calendar Level, Level One, Level Two, and
Level Three. Each level shows more detailed information that the level above it. When you click on the image below to
see the full size screen you'll see that the calendar has days going across the top and service time slots going down the left side.
Each cell will either be blank, contain a single name, or contain a single name with a number in parenthesis following the name.
When there is a number in parenthesis this indicates that there is more than one work order scheduled for this day and time slot.
In the next screen image (below) you'll see how the user can simple view the details of that time slot.
Clicking on any date/time slot cell will popup a detailed listing showing each customer scheduled at that time and on that date,
and the work order number for each. See example below...
Clicking on any date/time slot cell will popup a detailed listing showing each customer scheduled at that time and on that date,
and the work order number for each.
The Level One radio button changes the display to show a summary of work orders by zip code, city, date and count of work
orders. This display is sortable on any column by right clicking and select either ascending or descending sort option.
Further below are finer levels of detail with level two and three radio buttons.
Level two view:
Level two show further detail by listing the schedule time of work orders. This display is often used to identify schedule
opening and schedule conflicts for a particular maintenance team.
Level three view:
Level three provides the most detail view of the word order information - showing each individual work order including the
customer's name:
Related Topics
maintenance schedule
maintenance planning
facility maintenance
maintenance management |
work order form
task scheduling
work order template
maintenance work order |
facility software
task software
work order templates
task management |
